Terms and policies

条款和政策

ADELAIDE DELIVERY PTY LTD
APP/WEBSITE TERMS AND CONDITIONS

Updated: 07.11.2017

ORDERING USING THIS APP

Customers (“Customers”) can access this App/Website by registering to create an account (“Adelaide SC Account”).

CUSTOMERS’ ACKNOWLEDGEMENTS

Customers acknowledge that:

(a) they rely on their own judgment as to their choice of the eateries (“Suppliers”) with whom they place their orders and have not based their decision on information provided by Adelaide SC in their decision;

(b) in paying for the food and beverage offerings to the Suppliers, they have not relied on Adelaide SC’s expertise in selecting or qualifying the Suppliers’ listings (“Listings”) on this App/Website;

(c) Adelaide SC is an independent party to the Suppliers and does not provide any warranty as to the quality or suitability of the food and beverage offerings in the Listings;

(d) Adelaide SC is not an owner/operator of a food establishment and does not represent any supplier or cooks featured in this App or on the website;

(e) Adelaide SC does not endorse any Supplier who are featured on the App/Website;

(f) Adelaide SC only provides a delivery service for the Customers and any dissatisfaction with food and beverages purchased will need to be directed to the relevant Suppliers direct;

(g) they are required to provide customary billing information such as name, billing address and credit information to Adelaide Delivery Pty Ltd and its payment processor [insert name of payment processor – eg Stripe];

(h) Where they elect to pay in cash, payment must be made in full to the delivery personnel upon receipt of the orders;

(i) where payments are made in cash and the Customers are not satisfied with respect to the food and beverage orders, they acknowledge that Adelaide Delivery Pty Ltd only provides a delivery service and all complaints with respect to the contents of the orders will need to be directed to the Suppliers direct;

(j) where payments are made through Adelaide Delivery Pty Ltd’s Website or App, a full refund may be requested by sending a request setting out the details of the order, proof of how substandard the food was and the reasons for the refund to [email protected] within 72 hours of receiving the meal. In the event that Adelaide Delivery Pty Ltd approves the refund, the Supplier will not receive the fees paid and the maximum refund in each instance is the amount of the bill.

USERS

Customers can only cancel an order more than 8 hours before scheduled pick up time.

This App/Website may contain links to third party sites and Adelaide SC is not responsible for any damages which may be caused to a user arising from the user’s access to any third party sites.

[email protected]

DELIVERY OF ALCOHOLIC BEVERAGES

By placing an order which contains alcohol, you expressly acknowledge and agree that you are at least 18 years old or above and will provide proof of age or any government-issued identification card at the time of delivery.

Adelaide SC reserves the right to refuse to deliver any alcohol to any person for any reason whatsoever and including but not limited to refusing delivery to a person(s) who Adelaide SC reasonably believe are intoxicated, drunk or disorderly, refusing delivery to specific buildings for access or safety reasons, or refusing delivery because Adelaide SC reasonably believes that the alcoholic beverages will, may or are likely to be supplied to persons under the age of 18 years following delivery or who does not appear, or cannot prove they are, aged 18 or over. Adelaide SC also reserves the right to refuse to deliver any alcohol to any person who is, or appears to be, under the influence of drugs.

In the event that Adelaide SC is unable to deliver the alcohol or complete the delivery service as a result of your failure to comply with this clause or to complete the delivery will or may cause us to contravene the relevant legislation or regulations relating to the sale and supply of alcohol, we will immediately discontinue the delivery and return the alcoholic beverages to the suppliers.

In the event that Adelaide SC is unable to deliver the alcohol or complete the delivery service as a result of your failure to comply with this clause or to complete the delivery will or may cause us to contravene the relevant legislation or regulations relating to the sale and supply of alcohol, we will immediately discontinue the delivery and return the alcoholic beverages to the suppliers.

We hereby expressly clarify that we do not sell and/or supply any alcohol.

VIC: Under the Liquor Control Reform Act 1998, it is an offence to supply alcohol to a person under the age of 18 years (penalty exceeds $17,000) for a person under the age of 18 years to purchase or receive liquor (penalty exceeds $700).

NSW: Under the Liquor Act 2007, it is against the law to sell or supply alcohol to, or to obtain alcohol on behalf of, a person under the age of 18 years.Victoria: Under the Liquor Control Reform Act 1998 it is an offence to supply alcohol to a person under the age of 18 years (penalty exceeds $17,000), for a person under the age of 18 years to purchase or receive liquor (penalty exceeds $700).

New South Wales: Liquor Act 2007 - It is against the law to sell or supply alcohol to, or to obtain alcohol on behalf of, a person under the age of 18 years.

LIMITATION OF LIABILITY

Under no circumstances will Adelaide SC be liable for any losses or damages whatsoever (including death, injury or illness), whether in contract, tort or otherwise, arising from the use of, or reliance on, information or opinions contained in this App/Website. To the extent permitted under Australian Consumer Laws, Adelaide SC excludes all liability (negligent or otherwise) to uses of this App/Website or anyone else in respect of any loss or damage (including special, indirect or consequential loss or damage such as loss of revenue, unavailability of system or process of data) arising from or in connection with any use of the information in this App or on this Website.

GOVERNING LAW

The supply of services by Adelaide Delivery Pty Ltd set out in this arrangement is governed by the laws of the State of Victoria and all parties agree to submit to the non-exclusive jurisdiction of the courts of the State of Victoria or any other courts which have jurisdiction to hear appeals therefrom.

DISPUTE RESOLUTION

In the event of a dispute arising in respect of any aspect of these terms and conditions, the parties agree to refer the matter to mediation as provided below and only upon failure to settle the dispute through mediation will the parties initiate legal proceedings with respect to the same.

The mediation procedure is as follows:

  • a party may commence mediation by serving a mediation notice on the other party;
  • the notice must state that a dispute has arisen and identify the nature of the dispute;
  • the parties must jointly request appointment of a mediator. If the parties fail to agree on the appointment within seven (7) days of service of the mediation notice, either party may apply to the President of the Law Institute of Victoria or the nominee of the President to appoint a mediator;
  • once the mediator has accepted the appointment the parties must comply with the mediator’s instructions;
  • if the dispute is not resolved within thirty (30) days of the appointment of the mediator, or any other period agreed by the parties in writing, the mediation ceases.
  • The mediator may fix charges for the mediation which charges must be borne equally by the parties.

TERMS AND CONDITIONS ON THE USE OF OUR APP

Use of our APP

Welcome to our application (“App/Website”). This App/Website is published by or on behalf of Adelaide Delivery Pty Ltd. Before you use this App/Website, please read the following basic terms that govern your use of the App/Website. By using the App/Website, you agree to follow and be bound by these terms (the “Agreement”).

General

We may from time to time change the rules that govern your use of the App/Website. Your use of the App/Website following any such change constitutes your agreement to follow and be bound by the rules as changed. We may change, move or delete portions of, or may add to, the App/Website from time to time including, but not limited to, content and equipment and/or software needed for access or use.

Modification

We shall have the right at any time to change or modify the terms and conditions applicable to your use of the App/Website, or any part thereof, or to impose new conditions. Such changes, modifications, additions or deletions shall be effective immediately upon notice thereof. We will notify you of the change either via e-mail or through a notice published on the App/Website. Any use of the App/Website by you after such notice shall be deemed to constitute acceptance by you of such changes, modifications, additions or deletions.

Modification

We shall have the right at any time to change or modify the terms and conditions applicable to your use of the App/Website, or any part thereof, or to impose new conditions. Such changes, modifications, additions or deletions shall be effective immediately upon notice thereof. We will notify you of the change either via e-mail or through a notice published on the App/Website. Any use of the App/Website by you after such notice shall be deemed to constitute acceptance by you of such changes, modifications, additions or deletions.

User Conduct [to insert terms and conditions from the website]

By accessing this App/Website, you acknowledge and agree that:

To comply with all applicable laws regarding online conduct and acceptable material;; Not to use the App/Website ….By accessing this App/Website, you acknowledge and agree that:

  • to comply with all applicable laws and regulations regarding online conduct and acceptable material;
  • not to use the App/Website to purchase alcohol unless you and the alcohol recipient are 18 or older and present a valid photo identification(s) verifying your age at the time of alcohol delivery;
  • not to access the App/Website or services using a third-party's account/registration without the express consent of the account holder;
  • not to attempt, through any means, to gain unauthorised access to any part of the App/Website and/or any service, other account, computer system and/or network connected to any Adelaide Delivery Pty Ltd server;
  • not to deep-link to the App/Website and/or access the App/Website manually and/or with any robot, spider, web crawler, extraction software, automated process and/or device to scrape, copy and/or monitor any portion of the App/Website and/or any materials and/or other content on the App/Website, unless Adelaide Delivery Pty Ltd has given you specific permission to do so in writing;
  • not to use the App/Website in any manner that could damage, disable, overburden and/or impair any Adelaide Delivery Pty Ltd server, or the network(s) connected to any Adelaide Delivery Pty Ltd server, and/or interfere with any other party’s use and enjoyment of the App/Website;
  • not to use the App/Website for illegal purposes, or as prohibited by these terms;
  • not to use the App/Website to engage in commercial activities apart from sanctioned use of Adelaide Delivery Pty Ltd services;
  • not to copy any content, including, but not limited to restaurant menu content and third-party reviews, for republication in print or online; not to license, sell and/or otherwise provide access to and/or use of the App/Website to any third party, including without limitation to build a competitive product and/or service;
  • not to create restaurant reviews or blog entries for or with any commercial or other purpose or intent that does not in good faith comport with the purpose or spirit of the App/Website;
  • not to upload or transmit viruses or other harmful, disruptive or destructive files; and/or
  • not to disrupt, interfere with, or otherwise harm or violate the security of the App/Website, or any services, system resources, accounts, passwords, servers or networks connected to or accessible through the App/Website or affiliated or linked sites (including those of our restaurant partners).

You agree that the consequences of commercial use or re-publication of content or information from the App/Website may be so serious and incalculable that monetary compensation may not be sufficient or appropriate remedy and that Adelaide Delivery Pty Ltd will be entitled to temporary and permanent injunctive relief to prohibit such use.

Text AlertsElectronic Communications

When you use our services, or send e-mails, text messages, and other communications from your desktop or mobile device to us, you may be communicating with us electronically. You consent to receive communications from us electronically, such as e-mails, texts, mobile push notices, or notices and messages on this App/Website or through the other services, such as our “live support” and you can retain copies of these communications for your records. You agree that all agreements, notices, disclosures, and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.

Copyrights, Trademarks and other Intellectual Property Rights

Unless otherwise noted, all materials, including images, illustrations, designs, icons, photographs, and written and other materials that are part of the App/Website are copyrights, trademarks and/or other intellectual properties owned, controlled or licensed by the App/Website. The App/Website as a whole is protected by copyright, all worldwide rights-, titles and interests in and to which are owned by Adelaide Delivery Pty Ltd.

All other trademarks, service marks, product names and company names or logos appearing on the App/Website are the property of their respective owners. Any use of such trademarks, service marks, product names and company names or logos, including the reproduction, modification, distribution or republication of same without the prior written permission of the owner of same, is strictly prohibited.

The materials on the App/Website, and the App/Website as a whole, are intended solely for personal, noncommercial use by you. You may download or copy the downloadable materials displayed on the App/Website for your personal use only. No right, title or interest in any downloaded materials or software is transferred to you as a result of any such downloading or copying. You may not reproduce (except as noted above), publish, transmit, distribute, display, modify, create derivative works from, sell or participate in any sale of, or exploit in any way, in whole or in part, any of the materials on the App/Website, the App/Website as a whole, or any related software without the prior written permission of Adelaide Delivery Pty Ltd.

User Content

Adelaide Delivery Pty Ltd may provide you with interactive opportunities on the App/Website, including, without limitation, features such as user ratings and reviews, saved favorites, liked items and bookmarked restaurants (collectively, "Interactive Areas"). You represent and warrant that you are the owner of and/or otherwise have the right to provide all information, comments, reviews, ratings and/or other materials and/or content that you submit, post and/or otherwise transmit to the App/Website ("User Content”).

You grant Adelaide Delivery Pty Ltd an irrevocable, transferable, paid up, royalty-free, perpetual, non-exclusive worldwide sub-licensable license to use, copy, display, publish, modify, remove, publicly perform, translate, create derivative works from, distribute and/or otherwise use User Content on the App/Website and in all forms of media now known or hereafter invented (collectively, the "Uses"), without notification to and/or approval by you.

You further grant Adelaide Delivery Pty Ltd a license to use your username and/or other user profile information, including without limitation, your ratings history and how long you have been a member of Adelaide Delivery Pty Ltd, to attribute User Content to you in connection with the Uses, if we choose to do so, again without notification to and/or approval by you.

User Content transmitted to certain parts of the App/Website, including, without limitation, restaurant pages and certain Interactive Areas, may be posted in public areas on our App/Website, including without limitation in a compilation format, and publicly visible and accessible. Adelaide Delivery Pty Ltd and its officers, directors, employees, parents, subsidiaries, affiliates, successors, assigns, licensors, licensees, designees, business partners, contractors, agents and representatives (collectively, the “Released Parties”) will not be responsible for, and you hereby expressly release the Released Parties from any and all liability for, the action of any and all third parties with respect to User Content.

User Comments, Feedback and other Submissions

All comments, feedback, suggestions, ideas and other submissions disclosed, submitted or offered to Adelaide Delivery Pty Ltd or otherwise disclosed, submitted or offered in connection with your use of the App/Website shall be and remain Adelaide Delivery Pty Ltd’s property. Such disclosure, submission or offer shall constitute an assignment to Adelaide Delivery Pty Ltd of all worldwide rights, titles and interests in all copyrights and other intellectual property rights in such comments, feedback, suggestions, ideas and other submissions.

Ancillary Computer Equipment and Services

You are responsible for and must provide all computer, telephone and other equipment and services necessary to access the App/Website. In addition, you are responsible for any access charges incurred through on-line services, telephone companies, or Internet service providers used in obtaining access to the App/Website.

Privacy Statement

As a user of the App/Website, you acknowledge that you may provide company or personal information regarding yourself, including your tastes and preferences. You hereby authorise Adelaide Delivery Pty Ltd to use such information in connection with any online or offline offering or any electronic mail offering directed to you. We are committed to protecting your privacy. Any information that we collect about you will be used to provide a more personalized shopping experience. By using the App/Website, you consent to the collection and use of this information by us.

Legal Compliance

You shall use the App/Website for lawful purposes only. You shall not transmit through App/Website any material which violates or infringes in any way upon the rights of others, which is unlawful, threatening, abusive, defamatory, invasive of privacy or publicity rights, vulgar, obscene, profane or otherwise objectionable which encourages conduct that would constitute a criminal offence, give rise to civil liability or otherwise violate any law. We reserve the right, in our sole discretion, to refuse to produce goods and/or to terminate your access to this App/Website for any breach of this provision or any other provision of this Agreement.

Warranty/Disclaimer of Liability

You acknowledge that use of the App/Website is at your sole risk. The App/Website is not warranted to be error free or uninterrupted, and there is no warranty as to the results obtained through use of the App/Website. This site and all contents of the App/Website are provided on an "as is" basis without warranties of any kind, either express or implied, including without limitation warranties of title or implied warranties of merchantability or fitness for a particular purpose. You acknowledge, by your use of the App/Website, that your use of the App/Website is at your sole risk, that you assume full responsibility for all costs associated with all necessary servicing or repairs of any equipment you use in connection with your use of the App/Website, and that Adelaide Delivery Pty Ltd shall not be liable for any damages of any kind related to your use of the App/Website

We shall not be liable for indirect, incidental, consequential, reliance or special damages for harm to business, lost profits, lost savings or lost revenues, whether or not we have been advised of the possibility of such damages. We shall not be liable for any damage that you may suffer arising out of use, or inability to use, the services or products provided hereunder unless such damage is a caused intentional act of Adelaide Delivery Pty Ltd. We shall not be liable for unauthorized access by third parties to your transmission facilities, premises or equipment or for unauthorised access to or alteration, theft, loss or destruction of users network, systems, applications, data files, programs, procedures, or information through accident, fraudulent means or devices, or any other method. These limitations of liability shall apply regardless of the form of action, whether in contract, warranty, strict liability or tort, and shall survive failure of an exclusive remedy. The provisions of this paragraph will survive any sale completed with you and any change or elimination of this Agreement and/or the App/Website.

Governing Law

The App/Website is created and controlled by Adelaide Delivery Pty Ltd in the state of Victoria in Australia. The Federal laws of Australia and the State Laws of Victoria will govern all terms, conditions and disclaimers on the App/Website, including this Agreement, without giving effect to any principles of conflicts of laws.

ADELAIDE SC PRIVACY POLICY

Adelaide Delivery Pty Ltd (ACN 609 940 829) trading as Adelaide SC (“Adelaide SC”) is committed to protecting your personal information in accordance with the Australian Privacy Principles.

By visiting or ordering services on this App/Website, you agree and where required you consent to the collection, use and disclosure of your personal information as set out in this policy.

This document

The information in this document details how we comply with the requirements of the Privacy Act 1988 (Cth) in protecting the personal information we hold about you.

What is “personal information”?

Personal information is information or an opinion, whether true or not, and whether recorded in a material form or not, about an individual whose identity is apparent, or can reasonably be ascertained, from the information or opinion.

What we collect

Personal information collected by Adelaide SC generally comprises name, address, telephone number(s), electronic address(es) and other contact details and payment information such as credit or debit card information. We may also collect transaction details relating to your use of our products, services or benefits and information about your use of the Website and information about you from your communications with us whether in the form or electronic messages or posts that you place on our Website.

Why we collect information

Personal information is collected so that we may:

  • Provide you with access to our Website to access the services that you require;
  • Bill you and contact you with respect to the provision of our services;
  • Administer, support and improve our services to our customers;
  • Administer our client relationships;
  • Monitor and evaluate our service delivery and client satisfaction;
  • Verify your identity;
  • Provide targeting marketing materials and promotions;
  • Assisting clients with queries;

Use and Disclosure

Adelaide SC will only use and disclose information for the primary purpose it was collected, or for a secondary purpose when it can be demonstrated that it is relevant to the primary purpose.

Generally this will mean:

  • you will have a reasonable expectation that Adelaide SC may use and/or disclose such information for the secondary purpose; or
  • you, or if unable, your authorised agent or legal representative, has given consent; or
  • such use and/or disclosure is required, authorised or permitted under law, or for lawful action, or for the prevention of unlawful activity; or
  • the use and/or disclosure is for statistical purposes.

What if you provide incomplete or inaccurate information?

We may not be able to provide you with the services you are seeking.

How we hold personal information

All information collected by Adelaide SC are stored on our network where access is limited to employees or contractors who are involved in the management, provision and monitoring of services we provide to you.

Your personal information will not be handled or be made available for any other entities, parties other than as provided in this Privacy Policy Statement.

Storage and security of your personal information

Adelaide SC takes all reasonable steps to ensure personal information is held securely. Adelaide SC excludes all liability, including negligence, for the consequences of unauthorised access of personal information, except to the extent it cannot be excluded by operation of statute. Some of your personal information may be required to be transmitted to a third-party (e.g. payment processing) in such an event Adelaide SC will not be responsible or liable for the use or misuse of this information, if you do not agree with these terms please immediately cease using Adelaide SC.

We may store your files in hard copy or electronically in our ordinary systems. These may include Australian-based cloud servers or the servers of third parties within Australia. You agree to allow our service provider to store your personal information overseas. Whilst we take reasonable steps to ensure the privacy of your information, you agree to be also bound by the terms of our third-party providers.

We use a range of security measures to protect personal information that we hold, including:

  • mandatory password protection on all computers; and
  • firewall and / or antivirus / malware software; and
  • systems and access controls to restrict access to information on a need to know basis.

Our employees, contractors, agents and third party service providers who provide services related to our information systems, are required to respect the confidentiality of any personal information held by us. In light of new technologies, we may review and update our security measures. Nevertheless, no Internet data transmission can be guaranteed as totally secure.

Who we may communicate with

In order to provide services to clients, we need to communicate with:

  • our payment processing services provider;
  • our partner restaurants with whom you have placed an order;
  • if required or authorised to do so, regulatory bodies and government agencies;
  • other organisations that in conjunction with us provide services to you.

In all circumstances where personal information may become known to our contractors, agents and outsourced service providers, there are confidentiality arrangements in place. Contractors, agents and outsourced service providers are not able to use or disclose personal information for any purposes other than our own.

Adelaide SC takes its obligations to protect customer information very seriously and we make every effort to deal only with parties who share and demonstrate the same attitude.

Direct Marketing

Adelaide SC may also use and disclose your personal information to send direct marketing to you from:

  • Adelaide Delivery Pty Ltd;
  • Our related bodies corporate;
  • Third parties who provide services to us; and
  • Third parties, if Adelaide Delivery Pty Ltd reasonably considers you would be interested in that third party’s goods or services.

The direct marketing may relate to:

  • our services;
  • the products and services of third parties;
  • third parties who provide services to us; and
  • new developments we believe may be of interest to you.

You may opt-out of receiving direct marketing through the unsubscribe function that will be made available to you with each direct marketing communication.

Change of Control

The business and assets of Adelaide Delivery Pty Ltd may be sold in the future. You consent to the transfer or disclosure of your personal information to any purchaser of Adelaide Delivery Australia Pty Ltd or its assets if that outcome occurs.

Third party privacy practices

This privacy policy governs the use and disclosure of personal information and storage of those information we collect from you. If you disclose any of your information to others, or if directed to a third-party website/services, their privacy notices and practices will apply.

We cannot guarantee the privacy or security of your information once you provide it to any third-party and we encourage you to evaluate their privacy and security policies. We expressly exclude all liability that may be associated to it directly or indirectly.

Disclosure required by law

We may be required to disclose customer information by law.

Disclosure as a result of your actions

There may be circumstances in which we consider you, by your actions, to have released us from our duty of confidentiality or to have consented to the disclosure of information about you without actually saying so (for example, if you discuss your circumstances publicly to the media, in such a way as to leave us with little alternative but to respond publicly).

Anonymity and Pseudonymity

We are happy to respond to queries made anonymously or by pseudonym as we do not collect personal information of individuals unless it is reasonably necessary for one or more of our functions or activities.

General enquiries with respect to the services we provide can generally be made anonymously or by pseudonym without the need for you to disclose any personal information. We do not record telephone conversations unless we advise you before you proceed with your enquiry and at which point you can request to remain anonymous. We do not keep copies of general enquiry voice messages left on our answering machines or store information provided on our online forms by prospective clients. We may de-identify such information and use the same for statistical analysis as to the demand for the various services that we provide.

When, however, you engage Adelaide SC to provide services to you, we will not be able to assess your circumstances or deliver the services that you desire without collecting personal information from you.

Personal information quality
Online
Collection of information via App activity

For statistical purposes we collect information on App activity (such as the number of users who visit our web sites, the date and time of visits, the number of pages viewed, navigation patterns, what country and what systems users have used to access the site and, when entering our web site from another web site, the address of that web site) through the use of ‘cookies’. This information on its own does not identify an individual but it does provide Adelaide SC with statistics that can be used to analyse and improve their web sites.

Cookies

A ‘cookie’ is a packet of information that allows the server (the computer that houses the web site) to identify and interact more effectively with your computer.

When you use one of our App/Website, we send you a cookie that gives you a unique identification number. A different identification number is sent each time you use one of our web sites. Cookies do not identify individual users, although they do identify a user’s browser type and your Internet Service Provider (ISP).

You can configure your browser to accept all cookies, reject all cookies, or notify you when a cookie is sent. Please refer to your browser instructions or help screens to learn more about these functions. If you reject all cookies, you may not be able to use our web sites.

To evaluate the effectiveness of our web site advertising, we may use third parties to collect statistical data. No personal data
is collected on these occasions.

Telephone

We may monitor and record telephone calls for training and security purposes.

Our goal is to ensure that the personal information we hold is accurate, complete and up-to-date. Please contact us if any of the details you have provided change. Please also contact us if you believe that the information we have about you is not accurate, complete or up-to-date.

We may take steps to update personal information, for example, an address, by collecting personal information from publicly available sources, for example, telephone directories or electoral rolls. Identification number is sent each time you use one of our web sites. Cookies do not identify individual users, although they do identify a user’s browser type and your Internet Service Provider (ISP).

Links to other websites

Our web sites may contain links to other web sites. Whilst such links are provided for your convenience, you should be aware that the information handling practices of the linked web sites might not be the same as ours.

Personal information security

We are committed to keeping secure the personal information you provide to us. We take all reasonable precautions to protect the personal information we hold about you from misuse and loss and from unauthorised access, modification or disclosure.

We have a range of practices and policies in place to provide a robust security environment. We ensure the on-going adequacy of these measures by regularly reviewing them.

Our security measures include, but are not limited to:

  • employing physical and electronic means such as alarms and guards (as required) to protect against unauthorised access to buildings.

Where information we hold is identified as no longer needed for any purpose we ensure it is effectively and securely destroyed, for example, by shredding in the case of paper records or by degaussing (demagnetism of the medium using alternating electric currents) and other means in the case of electronic records
 and equipment.

  • educating our staff as to their obligations with regard to your personal information;
  • requiring our staff to use passwords and/or smartcards when accessing our systems.

Access to personal information
Changes to our privacy and information handling practices

Adelaide SC may make changes to its privacy and information handling practices from time to time for any reason. We will publish those changes on our web sites and, if there are important changes or a lot of minor changes, by updating this document.

This document is dated

To opt–out of receiving marketing information altogether, you can:

  • ‘tick the box’ on the relevant form when you apply for a product or service; or
  • call us on 1300 999 990

You can request us to provide you with access to the personal information we hold about you or amend personal information we hold on you.

How to gain access

Requests for access to limited amounts of personal information, such as checking to see what address or telephone number we have recorded, can generally be handled over the telephone.

With regards to request for access to more substantial amounts of personal information, such as details of what is recorded in your loan file, we will require you to complete and sign the attached ‘Request for Access to Personal Information under the Australian Privacy Principles’ form, and either email it to the office manager at [email protected], or hand it in to Adelaide SC offices at Unit 22/277 Middleborough Road, Box Hill South VIC 3128 Australia.

Responding to an access request

We will respond to your access request as soon as possible. We will endeavour to comply with your request within 14 days of its receipt but, if that deadline cannot be met owing to exceptional circumstances, your request will be dealt with within 30 days. It will help us provide access if you can tell us what you are looking for. Your identity will be confirmed (including by verifying your signature) before access is provided.

An access charge may apply

An access charge may apply, but not to the request itself. The charge is for the time we spend on locating, collating and explaining the information you request (generally based on a rate of $60 per hour or part thereof) plus any photocopying costs and out of pocket expenses (such as freight and travelling costs).

Requests may be denied or limited

If particular circumstances apply, we are permitted by the Privacy Act to deny your request for access, or limit the access we provide. We will let you know why your request is denied or limited. Some instances where we may deny access will be:

  • where giving access will reveal evaluative information generated within Adelaide SC in connection with a commercially sensitive decision –making decision;
  • denying access is required or authorised by or under an Australian law or a court/tribunal order;
  • giving access would pose a serious threat to the life, health or safety of any individual, or to public health or public safety
  • the information relates to existing or anticipated legal proceeding between Adelaide SC and you;

Enquiries
Contact us about our privacy and information handling practices

If you have any questions or would like further information about our privacy and information handling practices, please contact us by:

  • email at [email protected] or ring us on 1300 999 990 or writing to the address below:
    Adelaide SC, Unit 22/277 Middleborough Road, Box Hill South VIC 3128, Australia

Making a privacy complaint

We recognise that even in the best run organisations things can go wrong. Should you have a privacy complaint, please tell us because it gives us the opportunity to fix the problem. We offer a free internal complaint resolution scheme to all of our customers. Our personal and small business customers also have free access to an external dispute resolution scheme.

To assist us in helping you, we ask you to follow a simple three-step process:

  • Gather all supporting documents about the matter of complaint, think about the questions you want answered and decide on what you want us to do.
  • Contact us at Adelaide SC, where your situation will be reviewed and if possible resolved straight away. A quick chat is all that is required to resolve most issues.
  • If at this stage the matter has not been resolved to your satisfaction, please contact our office using the above contact points. We will provide you with the name and contact details of the officer who will investigate your complaint, answer your questions and do all they can to regain your confidence.

If you are still not satisfied, we will tell you about the external dispute resolution avenues available to you.